Customer Services Portal

Fleet and service management platform for health systems and healthcare professionals 

The Philips Customer Services Portal is your easy to use, self-service online platform to manage your Philips and multi-vendor fleet across modalities and departments. ​Available 24/7, the portal helps you to see which of your organization’s assets are up and running – or request service for those that are not.​ Use it to manage your fleet service and maintenance, access contracts, documentation, and work reports, and request support to improve uptime and optimal system utilization, anytime - anywhere. ​Register below to download our welcome kit.

Request account access today and start managing your equipment’s support and service.*

*Form submissions are directed to a portal administrator for access activation only. Find Philips support
and contact information for healthcare products here and consumer products here. 
Use the Customer Services Portal to:
  • Manage your entire fleet and system needs 24/7 in one place.
  • Register cases quickly and easily and find case reports, manuals, contracts, warranties across all modalities.
  • Plan and manage maintenance, schedule visits and analyze, track and manage service performance of your equipment.
  • Add or remove products from your fleet overview, easy set, track and favorite installed products.
  • Request bench repair and parts ID.
Illustration of a Philips "Fleet Health Overview" dashboard on a laptop, displaying metrics, upcoming visits, and case overview information

More about the Customer Services Portal

  1. 74%

    of users agree the portal makes it easier to work with Philips

    74%

    of users agree the portal makes it easier to work with Philips

    Register for a Customer Service Portal account today.

  2. 29,000+

    registered portal users

    29,000+

    registered portal users

    Register for a Customer Service Portal account today.

  3. 500+

    new users join monthly

    500+

    new users join monthly

    Register for a Customer Service Portal account today.

  4. 24/7

    access to your fleet data

    24/7

    access to your fleet data

    Register for a Customer Service Portal account today.

Features and benefits
Philips dashboard displaying a "Fleet Health Overview" with metrics, upcoming visits, and case details on a laptop screen

Manage your maintenance in a single view 

  • Get an overview of your fleet’s health on the homepage 
  • View calendar of planned visits and service details 
  • Quickly navigate to open cases 
Philips portal interface on a laptop, welcoming the user and displaying a scheduled field change order

Create and manage cases by installed base  

  • Upload photos and files with your ticket submission  
  • View, track and receive status notifications on case progress 
  • Access and download all relevant documents per case 
Philips portal interface on a laptop, showing a welcome message and options for "Connected systems" and "Case updates by type

View reporting and analytics 

  • See closed case details by modality and priority  
  • Optimize planning with the preventative maintenance visit overview 
  • Export reports by service cases, end-of-life/end-of-service information and more  
Philips reports dashboard on a laptop screen, showing options for "Audit report" and "Standard Report

View contracts by modality, location or type 

  • Filter by contract status  
  • See contract start and end date by product  
  • View coverage details including response time, service window and spare parts covered
Manage from your mobile
Did you know that you can also access a mobile light version of the Customer Services Portal via your smartphone? It’s a handy option for key services like creating a case, uploading files and tracking progress while on the go. Scan the QR code to get started. 
Image of a QR code displayed on a blurred background

The portal helps us to have our equipment in peak working condition with less downtime for our patients.

Sue Gillon
Sue Gillon
Service Delivery Coordinator, Administration
Queensland X-Ray
Two business people collaborating at a table
Creating an account

Registration 

Click on the “Register” button below to request your free portal account. 

Verification 

A member of the CSP support team will review your information and set up your account. 

Confirmation 

Look for an email within 1-2 days with confirmation and account details.  

Request account access today and start managing your equipment’s support and service.*

*Form submissions are directed to a portal administrator for access activation only. Find Philips support
and contact information for healthcare products here and consumer products here. 
Frequently asked questions

All support options

Documents & resources 

Resource center Service and upgrade documents
Sales & payments 

Sales inquiry form E-commerce & online sales Contract payments
Technical support 

Service & fleet management Phone Support
Standards & compliance 

IT StandardsCompliance Program
Education & training 

Global education catalog
Distributors & partners 

Distributor locator MyPhilips for Professionals
Consumer product support 

Consumer support hub Consumer contact information